What is the Hello Botanical subscription?
By subscribing to our monthly indoor plant subscription service, Plant Mail Tribe, you or the gift recipient will receive a monthly surprise plant direct to your doorstep!
Simply choose from one of our three small plant subscription options: 3 months, 6 months or 12 months, and we’ll take care of the rest.
You can change your details, the frequency of your delivery and quantity of products in the My Account / Manage Subscriptions section of our site, or if you wish, you can cancel at any time. However, given the discounted rate, we prefer you to honour the duration which you chose to subscribe. Changes to orders can be made anytime within 24 hours of the scheduled delivery date.
What is a Subscription?
Use this answer block to discuss some commonly asked questions you've discovered from your customers interactions. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your product or collection. This section will appear across all products.
How do I subscribe to the Subscription service?
You can sign up for Subscription by visiting any product page and selecting option for Subscription,above the Add To Cart button.
Is shipping charged for each delivery?
No. Shipping is free for all customers who subscribe to our Subscription service.
When will orders ship?
Your first order will be shipped within XX business days. All future orders will be processed depending on the frequency you chose when placing your first order. For example, if you place your first order on July 12th and choose to receive your products every month, your next order will be processed on August12th and will be shipped within 2 business days. All Subscription orders are sent with standard shipping and we will do our best to ensure that your orders arrive to you at the times you have specified.
When will I be charged for orders?
The billing cycle will begin when you place the initial order and subsequent payments will be made at the frequency you have chosen.
Are there any recurring charges associated with Subscriptions?
The recurring charge is only the cost of the product(s) selected for Subscriptions.
What if I want to skip a delivery?
If you would like to skip a delivery, go to the My Account /Manage Subscription section of our site where you will see your next scheduled order under Delivery Schedule. Click the"Skip" link to skip an order.
How do I cancel my Subscription?
You can cancel yoursubscription at any time by going to My Account / Manage Subscription. Click the “Cancel” link to cancel an order.
How do I change my delivery address?
You can change your delivery address for Subscription orders by going to My Account / Manage Subscription. Click the ‘Edit’ link to edit your delivery address. Once you have edited your address, click Save.
How do I change my payment details?
You can change the credit card for future orders by visiting the My Account / Manage Subscription section of our site. Click Billing Information and click the Update Card link. Once you have edited your card click Update Card to save your details.
How do I view my future deliveries?
You can see your future Subscription orders by visiting the My Account /Manage Subscription section of our site and click Delivery Schedule.